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FAQs

  • If I do not live in Cyprus can I purchase an item?

Yes of course, for all International orders within Europe, North America, South America, Asia, Africa.

Datapost Cyprus Shipping       -    Free Shipping  -    4 to 6 working days

                     DHL Express        -   Set fee 40€        -     2 to 4 working days

 If you have any queries regarding the shipment of an item please do not hesitate to speak with our sales representative on 00357 26 888711 .

 

  • Where do you ship too?

We ship to all countries in Europe, North America, South America, Asia, Africa.

 

  • What is the estimated delivery time?

We offer free shipping within Cyprus. All of our orders are sent via Kronos Express Courier and take approximately 1-2 working days to arrive.

For International deliveries, you have two options either by Datapost Cyprus Shipping or by DHL express. Both courier services are extremely secure and fast and your item should be with you within 2-6 working days.

 

  • Can I track my order?

Once your order has been dispatched you will receive a tracking number either via email or telephone depending on your preference.

 

  • Can I order an item over the phone/email?

Yes of course, just email us at info@kult.com.cy or call us on 00357 26 888711 to speak with our sales representative who will guide you through the process of purchasing an item.

 

  • If I wish to return a product? What is you refund policy?

If you are unhappy for any reason, we accept a return within 15 days of purchase. Items should be returned in their original mint condition, unworn and with their tags attached.

Once received and processed, your refund will be credited to your original method of payment minus any shipping charges and duties paid.

Please allow up to 5-8 business days for your refund to be processed. Your will be notified by email once finalized.

 

  • If I have a question regarding size a product?

Please email us at info@kult.com.cy or call us on 00357 26 888711 to speak directly with one of our stylists or buyers, regarding any sizing questions you may have about the product you are interested in.

 

  • Is my personal information secure?

We take great care in ensuring all your personal and financial information is safe and secure.

 

  • What payments do you accept?

Payments are made directly via our Paypal account. With Paypal you do not need to have an account, and can pay with any credit card.

 

  • Can I buy a gift card?

Yes you can buy a gift card in the ‘Gift Ideas’ section these can be used online and in all the Kult boutiques.

 

  • Do you have boutiques I can visit? Where?

Yes we have 5 boutiques in Cyprus.

For those of you who do not Cyprus, we are a beautiful island in the Mediterranean, with nearly 300 days of sunshine a year! You should definitely visit.

See our Store section for all relevant information regarding our boutiques, a list of addresses, emails, phone numbers and opening hours.

 

  • Can I collect my order at the boutiques?

Yes! If you live in Cyprus, you can reserve products and purchase your orders from any of our five boutiques.

See our Store section for all relevant information.

 

  • What are the boutiques opening hours?

You will find all the relevant information about the opening hours of our 5 Kult boutiques in the ‘Stores’ section.

 

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